Information Collection

The Company is the sole owner of the information collected on our web sites. The Company collects information from our users at different points on this web site.

Order
When ordering, we request additional information from the user. This includes contact information (such as phone number, and address) for billing and shipping, and financial information (such as credit card number, expiration date or checking account number and bank routing number). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.

Communications from the Site
Special Offers and Updates
We send new registrants a welcoming email to verify password and username. Established members may occasionally receive information on products, services and special promotions. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Opt-in/out & Update section.

Service Announcements
Service announcements are not promotional in nature. They are sent to our customers to provide specific services or information. For instance, when a customer's order is shipped from our manufacturing facility, we will advise the customer by email of the shipping specifics, and provide (if applicable) a tracking number, and method for the customer to track their order. We may send email notices to our users advising them of changes to this policy, or to our terms and conditions. Additionally, from time to time, we may send a service email to all our users in order to clean our database. Such messages allow us to purge invalid email addresses, and also afford all users an opportunity to review and change, if desired, their opt in/opt out status.

Customer Service
We communicate with users on a regular basis to provide requested services. In regard to issues relating to their account we may reply via email or phone, fax, postal mail, or such other communications as we deem most appropriate.
 

Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site.

Third Party Intermediaries
We use third party credit card processing and check processing companies to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Business Transitions
In the event the Company goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.

Opt-in/out & Update
By using our web site, our users agree to the uses of information described in this statement, and are "opting-in" to receive communications as herein described. Our users always have a choice. They are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site. Users who no longer wish to receive our promotional communications may opt-out of receiving these communications by following the opt-out instructions contained in the email. Our users may update their information in "My Account" at any time.

Links
This web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Surveys & Contests
From time to time, our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.

Security

This web site takes reasonable precautions to protect our users' information. When users submit sensitive information via the web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also take steps to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

Personal Information
We use the information internally, to insure the accurate and timely fulfillment of the user's order. We may also use the information internally, for specific marketing or promotional campaigns, as described within this statement. We may share some information with our affiliate partners and/or our third-party affiliate management company, to ensure proper payment of affiliate commissions. From time to time, we may sell, license or rent lists, containing your name and address information, but never email address, credit card or payment information, to others, unless you request us not to do so. Our users election, to have their information shared, or withheld, may be changed at time of ordering. We NEVER sell, license or rent your email address to others.

Billing Information
Billing information, including credit card account numbers, expiration dates, checking account numbers and bank routing identifiers are never shared with third parties, except those companies associated with order and payment processing.

SSL Encryption
Digital certificates encrypt data using Secure Sockets Layer (SSL) technology, the industry-standard method for protecting web communications developed by Netscape Communications Corporation. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.
SSL comes in two strengths, 40-bit and 128-bit, which refer to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Most browsers support 40-bit SSL sessions, and the latest browsers enable users to encrypt transactions in 128-bit sessions - trillions of times stronger than 40-bit sessions. Our web site supports 128-bit sessions.

Children's Guidelines
The Company is committed to protecting the online privacy of children. We will not knowingly or intentionally collect personal information from or about children under the age of 16 without prior parental consent. If you are under 16 and would like to purchase items from the Company, or provide personal information about yourself or your family, please ask a parent or guardian for assistance.
The Company cannot prevent minors from visiting this site. The Company must rely on parents, guardians and those responsible for supervising children under the age of 16 to decide which materials are appropriate for such children to view and/or purchase.

Each time you purchase a product from this site, or provide information about yourself or your family, you are representing to the Company that you are 16 years or older.

Notification of Changes
We reserve the right to make changes to this policy at our sole discretion. If we change our privacy policy, we will post the new, updated privacy statement on our web site, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We may, at our option, send an email notification to our users, advising them of changes to this policy, or changes in our terms and conditions.
 
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at: